We strive to offer you a high quality health care service. If you have any comments - good or bad - then please let us know by speaking to the practice manager.
We always try to provide the best services possible, but there may be times when you feel this has not happened. We operate an informal in-house complaints procedure, drawn up to respond to patients' grievances. We hope you will use it to allow us to look into and, if necessary, correct any problems that you have identified, or mistakes we have made. This procedure does not deal with matters of legal liability or compensation. If you use this procedure it will not affect your right to complain to the Health Trust.
Your complaint should be addressed to the practice manager, who will ensure that it is investigated thoroughly and as speedily as possible. Please note that the practice must ensure strict adherence to the rule of medical confidentiality. We cannot provide confidential information without appropriate authority if you are not the person in question.
However, if you would like any independent support in pursing your complaint you are entitled to seek free assistance from the Patient and Client Council:
(FREEPOST, Patient and Client Council), email: firstname.lastname@example.org Tel: 0800 917 0222
Alternatively, you have the right to ask the Northern Ireland Public Services Ombudsman to review your complaint if you remain unhappy once local resolution is completed. The address is:
Northern Ireland Public Services Ombudsman
33 Wellington Place
Belfast BT1 6HN
Freephone: 080034 34 24